If you’re reading this, we hope you're enjoying a nice day off, spending time with your favorite people or animals, and recovering from a delightful food coma. We’ve gotten some questions on Black Friday for TOM BIHN, so we wanted to share our perspective on why we do not participate in Black Friday.
First, today is a well-deserved day off for the crew. You can, of course, continue to shop and place orders on our website, but our Fulfillment team won’t get to them until Monday. And any questions emailed to our inbox during this Thanksgiving holiday weekend won’t be answered by our Customer Service team until Monday either. Sometimes, it’s hard to resist the frenzy of the holiday season, but we are committed to promoting a healthy work-life balance and acknowledging the hard work and dedication of our crew.
As for promotions, we stand by our long tradition of pricing fairly year-round, and thus, we do not on Black Friday, or any other time, run sales, discounts, or coupons. We recognize that our prices are not cheap but each TOM BIHN bag is designed and hand-crafted in our own factory in Seattle with high-quality custom materials and dedicated artisanship. We have one of the best teams of cutting, sewing, and joining professionals anywhere and we are committed to operating an ethical, safe, and pleasant facility in Seattle. Ultimately, we believe our formula creates great, long-lasting products. Paired with an incredible TOM BIHN community, we are proud to be recently told by our customer reviews vendor that we have one of the highest customer review engagement rates and average review across all brands.
While we refrain from promotions, every year, we debut new designs and bring back some old favorites for special reruns on Cyber Monday. Dive into the details in our holiday debut blog. Our team has been diligently working on this for months, and we can’t wait to finally share these bags with you on Monday.
Cheers and we are so thankful for your support and the entire TOM BIHN community!
Joe Schmoe - December 13, 2024
Then why is there a coupon code on your checkout page? Very sus. Good customers deserve a discount once in a while. You are not the only high quality manufacturer in the world. Everybody has sales once in a while.
Do better.
———
TOM BIHN replied:
Hi Joe,
Sorry for any confusion! That box is for Gift Card Codes; when someone gets a TOM BIHN Gift Card, they receive a code via email rather than a physical card, and that’s where it goes. =)
Sales, coupons, or discounts just aren’t something we do here at TOM BIHN. It’s something that goes all the way back to the Santa Cruz days, when Tom was selling the bags he handmade out of his physical store on Locust street. Our bags use the highest quality materials, and they’re made to exacting standards right here in Seattle, Washington. We think they’re worth it.
Cody TOM BIHN
Original Designs Sewn in USA Since 1972
Adam - December 1, 2024
Tom bihn makes great bags, and I’ll continue to be a customer. However this is a lame excuse. Just say we don’t want to do any sales or promotions. Other high end bag companies do it just fine. It doesn’t meant your employees have to work on the holidays, just say here’s a sale but shipping will be delayed during the holidays. So the part about work life balance while amazing that you care, has absolutely nothing to do with having black Friday/cyber Monday sales. I’d respect you more if you just said it how it is, we don’t want to discount our stuff, ever.
Michael Ortenzi - November 28, 2023
Honestly, very refreshing to see a company that values their employees and live the Work Life Balance Statement. I wish more companies would Take Notice and implement the same values instead of preaching them and not living up to the them. Excellent products, Superior Customer Care and consistent quality all around all the time.
Charlotte - November 27, 2023
I understand your reasons. However, I was hoping for a Black Friday or Cyber Monday discount. Without a discount, your backpacks, specifically the Synik 22, are out of my price range. I have read many reviews and was looking forward to the possible holiday sale.
Jenny - November 25, 2023
I was just spending time deleting the loads of Black Friday emails in my inbox when a fresh breeze flowed through the room – your non-Black Friday email. I clicked through and was delighted by this article. I loved your company (and my bags) before, I am completely over the moon now. Thanks for what you do – it’s much more than a bag.
Joe Schmoe - December 13, 2024
Then why is there a coupon code on your checkout page? Very sus. Good customers deserve a discount once in a while. You are not the only high quality manufacturer in the world. Everybody has sales once in a while.
Do better.
———
TOM BIHN replied:
Hi Joe,
Sorry for any confusion! That box is for Gift Card Codes; when someone gets a TOM BIHN Gift Card, they receive a code via email rather than a physical card, and that’s where it goes. =)
Sales, coupons, or discounts just aren’t something we do here at TOM BIHN. It’s something that goes all the way back to the Santa Cruz days, when Tom was selling the bags he handmade out of his physical store on Locust street. Our bags use the highest quality materials, and they’re made to exacting standards right here in Seattle, Washington. We think they’re worth it.
Cody TOM BIHN
Original Designs Sewn in USA Since 1972