Thank you all,

I found you after one of the other coaches for my company showed off his Brain Bag while we were traveling to support a new contract. I subsequently managed to grab one of the last few red Synapse 25 specials and its made a huge difference in my daily work. I'm in a suit most of the time and the bag stands out, in an awesome way. It has literally removed pain from my daily commute, and opened a few conversations that became contacts for my next project. The design and immaculate craftsmanship is wonderful. I used to do theatrical costuming and am envious of your ability to make such excellent work of the materials and designs in your hands.

I'm now hooked. I've just received my second bag (a Co-Pilot) and am eagerly awaiting the return of the right color of the Aeronaut 45 to place my next order. I've got a trip planned for this fall and have rebuilt my itinerary from the ground up to take advantage of the two bags without wheels options. I fully expect to indoctrinate friends and family in the very near future.

You do great work, thank you,
Andrew

The above was sent to factorycrew@tombihn.com

As one might expect, we include a receipt with each bag that we ship from our Seattle factory. On the back of the receipt is the usual useful info plus the following invitation:

Appreciating the fine workmanship of your new bag? Feeling inspired to recognize the talented folks responsible? Here's your direct line to our production team: factorycrew@tombihn.com

We read emails sent to factorycrew@tombihn.com to everyone at our monthly company meetings. It means a lot to us to be recognized for our efforts: thank you. Know too that it's something we pay forward in our own day-to-day lives.