Returns

Returns & Exchanges

Return Window

You have 60 days from the shipping date to return any item for a refund, as long as it is:

  • Unused
  • In its original condition
  • With all original tags attached

We do not accept returns of used items.



How to Start a Return or Exchange

Please use the following link to begin your return or exchange:
https://returns.tombihn.com


U.S. Returns

  • A pre-paid shipping label will be generated.
  • A $10 flat fee will be deducted from your refund for shipping and processing.


Color Exchanges (U.S. Only)

  • We offer free color exchanges.
  • The same 60-day return policy applies.
  • Use the return link above to start your exchange.


International Returns

  • Please contact Customer Service (emailus@tombihn.com) for return instructions
  • You must ship the item back to us at your own expense using your preferred carrier.
  • No processing fee is deducted.
  • Include the packing slip inside your return package.

Please reuse the original packaging if possible. If unavailable, use a generously sized, crushproof box.
Do not fold, roll, or stuff the bag into a small container—it may cause permanent damage.

We strongly recommend that you insure and track your shipment if sending from outside the U.S.



Damaged, Defective, Missing, or Incorrect Items

If you received a defective or incorrect item, please use our Contact Us form, select the "Report An Issue" subject, include your order number in the message and attach any photos of incorrect, damaged, or defective items.
We’ll make it right and cover any return shipping costs if necessary.



Gift Returns

If you received a TOM BIHN item as a gift and would like to return or exchange it, please use our Contact Us form, select the "Return Question" subject, and leave a message with your order details.
Refunds will be issued to the original purchaser’s payment method or via non-refundable Gift Card. Exchanges can be made by the gift recipient.



Returns

  • We deduct a $10 Return Shipping Charge to cover return shipping and processing. We will waive this charge in the case of the return of goods damaged in transit or otherwise received defective.
  • We offer Gift Cards as a method of refund and will waive the Return Shipping Charge if this method is used. Please note that if Gift Card is selected as the refund method, the gift card is non-refundable once issued.

 

  • Once your return is received at our facility, it will be processed within 5–7 business days.
  • Your bank or credit card issuer may take an additional 5–7 business days to post the refund.
  • Expect the full process to take about 10–14 business days.



Non-returnable Items

Please note that gift cards are non-returnable and non-refundable.



Questions?

Please use the "Return Question" subject on our Contact Us form.